Shipment:
Note: For small order,express will be best.And for bulk order,ship by sea or train(Europe destination) is the best,but take much time.For urgent orders,we suggest via air to airport plus our ship partner send to your door.
Q1: What is the warranty for the HB4H Highbay light?
RE: 5 years warranty.If any quality problems on our side occured in this period ,we will take on the shipping cost and replacement.
Q2: What’s the payment methods you can accept ?
RE: We can accept multi payment routes in order to be more flexible and convenient for our customers all over the world,Western Union,Paypal,T/T,L/C.But generally the standard payment method is T/T for bulk orders,30% T/T in advance,balance 70% before shipment The bank information is written in the PI.
Q3: What is CRI?
RE: CRI is a figure which feedback the real objects colors.Higher CRI with higher cost.For LED tubes,the CRI is mostly >80Ra,and 90Ra with higher cost.
Q4: Can I only buy the housing separately?
RE:Sorry,we only supply the whole luminaire fixture,but SKD/CKD can be accepted.
Q5:Is there cheap shipping cost to import to our country?
RE: For small order,express will be best.And for bulk order,ship by sea or train(Europe destination) is the best,but take much time.For urgent orders,we suggest via air to airport plus
our ship partner send to your door.
Q6:Can we get support if we have our own market position?
RE: Please inform us your detailed mind on your market, demand,we will discuss and propose helpful suggestion for you,to find the best solution for you.
Q7: Dimming functions?
RE: DALI,PIR,1-10V diming available,built-in daylight sensor available for intellgent control for option.
Q8:What are the applications of your HB4H Highbay light?
RE:Our higbay light can be applied in the following occassions:
Factories / Warehouses /Workshops
> Exhibitions & showrooms
> Barns and riding halls
> High rooms and halls
> Traditional lamp replacement,etc.
Welcome to contact us for more information, visit our official website www.DUALRAYS.com or send us email to info@DUALRAYS.com to get the latest information and support.
Let's know more about DUALRAYS from below pictures!
Thank you for your using DUALRAYS LED luminaires, we regards quality first as our marketing philosophy from the design and package of all our products,we here declare that all of our products are tested by professionals and obey strict quality standards,we have professional after-sale service team to follow our customers,we promise that when you find any quality problems caused by the products quality itself within its guarantee period,you can contact us freely. When confirmed by the QC Department, we will immediately help you to exchange or maintain products for free.Shenzhen Dualrays Optoelectronics Co., LIMITED. will serve you with heart and soul!
